The MCO Customer Service Training Guide serves as a standardized resource for training new employees at MCO. It outlines our shared values, service standards, and dedication to providing every guest with the finest airport experience in the world. Use it as quick reference to deliver outstanding service at Orlando International Airport (MCO).

Welcome to MCO! Sign up today and be part of our orientation session, where we celebrate new airport employees joining our vibrant airport community.

• If you are an Orlando International Airport employee within your first 30 days, please register for this orientation session.
• This session provides essential information, helpful resources, and clear guidance on expectations and best practices to support your success in your new role.

Leaders

Use our Customer Experience Training Team as a resource to help to set your employees up for success.