This room is intended for travelers with sensory sensitivities and their families. It provides a safe and calming environment to help manage sensory overload. We welcome everyone to use the space and kindly ask that you respect this shared environment.

Hours of Operation: 7 a.m. - 9 p.m.

Location: Terminal A - before security, near the food court across from Truist Bank

Annies’s Space Rules

• No food or drinks
• Children must always be accompanied by an adult
• Shoes must be worn at all times
• No running or rough play
• Please remember to take all of your belongings with you
• Please clean up after yourself
• Call 911 in the case of an emergency
• Please call 407-825-3177 for non-emergency assistance

Adult changing tables are installed in all companion care restrooms.

Passengers may be dropped off on Level 3 (Departures) of Terminal A or B or Level 2 (Departures) of Terminal C for curbside check-in if provided by your airline. If your airline does not provide curbside check-in service, please consult them prior to your arrival for assistance. You are welcome to drop off, park, and reunite back curbside with your party. If you wish to park after dropping off passengers and luggage at Terminal A or B, follow signs to Parking Garage A or B, or use the “Quick Park” ramp on the Terminal A or B Departures Level.

Check the map and locate the terminal from which your airline operates. To minimize your walking distance, park in the Garage corresponding to that terminal.

Terminal A & B

• Ticketing/Check-in and All Gates are located on Level 3
• Bag Claim is located on Level 2
• Ground Transportation is located on Level 1
• There is no change of floor/level from check-in to boarding the aircraft
• Automated People Mover (APM) system is provided to and from gate areas
• Moving walkways transport you from Parking Garages A & B to Terminals A & B
• Terminal Top Parking is located immediately above Terminals A & B, with escalators down to check-in, bag claim or ground transportation

Terminal C

• Ticketing/Check-in and All Gates are located on Level 2
• Bag Claim is located on Level 6
• Ground Transportation is located on Level 1
• There is no change of floor/level from check-in to boarding the aircraft

• Vehicles (Airport and Vendor) include passenger lifts
• When utilizing Ground Transportation (GT), please first alert your airline provider of any wheelchair or skycap service needs. Also, alert your GT driver of your service needs.

The Sunflower Lanyard Scheme® acts as discreet identification that the wearer, or their companion, has a hidden disability and might require additional assistance.

Wearing a sunflower lanyard enables passengers to self-identify to staff that they have a hidden disability. It is a voluntary program in which passengers are not required to participate. Passengers may choose, but are not required, to disclose their disability on the card attached to the lanyard. They may also provide a contact name and phone number on the card, which is helpful if they become lost or separated from their party. Airport staff are trained to recognize the lanyards and to be understanding if additional help is needed. Lanyards are available at the Information Booths, located throughout the Terminals. A valid flight itinerary or boarding pass is required.

Wearing a lanyard DOES NOT guarantee fast tracking through security or any preferential treatment. Passengers may also arrange special assistance with their airline and TSA Cares.

Hyatt Regency Orlando International Airport is located between Terminals A & B, and offers 20 specially equipped accessible rooms.

Information Booths are located throughout the Terminals and are open from 6:00 a.m. to 12:00 a.m. They can be contacted at +1-407-825-2352 and +1-4070-825-2355

• Luggage carts are available in the parking garages, rental car areas and throughout the terminals
• Luggage carts are not permitted through security in Terminals A & B
• Luggage carts are available at a nominal fee, currently $6.00

• Wheelchairs, electric scooters and segways are recognized mobility devices; wheelchairs are available through your airline
• Please note TSA screening requirements for Mobility devices - see below

• Garage Parking and Terminal Top Parking

  • Garage A and B – Accessible parking spaces are located near the elevator shafts on each level
  • Garage C – Accessible parking spaces are located near the elevator shafts on levels 3 and 5
  • Terminal Top Parking – Accessible parking spaces are located near the elevator shafts on each level

• Oversized Vehicle Parking (over 7′-0″ high)

  • Oversized vehicle parking is available adjacent to Parking Garage B. An accessible route is provided from the oversized parking through the garage to the elevators that take you to the terminals
  • Oversized vehicle parking is also offered at the North Park Place Economy Parking (Blue) lot
  • NOTE: Vehicles over 7′-0″ high cannot be accommodated in the Parking Garages

• Valet Parking

  • Valet parking is accessed from the departing flight curb or at the Hyatt Regency Orlando International Airport

• Loading and Unloading Zones

  • Designated Loading and Unloading zones are located on Levels 2 and 3

• Economy Parking (North Park Place and South Park Place)

  • Accessible parking is also available in the economy parking lots, including accessible shuttles for service to/from the terminals

• Cell Lot

  • Cell phone lots are located North and South of the North Terminal; drivers can wait to pick up passengers; accessible parking is designated

• Discounts:

  • MCO provides parking in accordance with section 316.1964 of the Florida Statutes for those vehicles with specialized equipment, such as ramps, lifts, or foot or hand controls, or vehicles displaying the State of Florida Toll Exemption Permit.
  • Disabled Veterans with a vehicle displaying a DV License Plate will receive free parking in the parking garages and economy lots. This does not apply to surface lots, valet parking, or reserved parking.

• Pay Phones: Pay Phones are accessible with volume control settings
• Page Phones and emergency phones are hearing aid compatible with volume control
• Text telephones (TTY) are available in each terminal

• All public restrooms are accessible.
• Adult changing tables are installed in all companion care restrooms.

Outside Terminals:

• North Cell Phone Lot

Terminals A & B Pre-Security:

• Terminal A, Level 2 – at the east end of the building (to the right as you exit the building)
• Terminal B, Level 2 – at the west end of the building (to the right as you exit the building)

Terminals A & B Post-Security:

• Gates 1-29 – on the wing for gates 20-29
• Gates 30-59 – on the wing for gates 40-49
• Gates 70-99 – on the wing for gates 80-89
• Gates 100-129 – across from gate 121

Terminal C Post-Security

• Gates C230-C245 - near gates C236, C241 and C242
• International Arrivals - immediately before international bag claim on Level 6

Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps. It is customary to tip skycaps for services provided.

1. The Terminal Link Shuttle Bus service operates 24 hours a day

2. Pick-up and drop-off is at:

   1. Terminal C: Level 1 (Ground Transportation) at Space C272
   2. Terminal B: Level 1 (Ground Transportation) at Space B16

If you require a wheelchair, please contact your airline in advance and they should be able to provide a wheelchair for your use within the airport.

If you require a wheelchair for the duration of your visit, please call Visit Orlando or use chat. Phone and live chat are available Monday through Friday from 9 a.m. – 6 p.m. and Saturday from 9 a.m. – 3 p.m. ET. Closed Thanksgiving Day and Christmas Day. They should be able to provide you with a list of companies offering such a service.